Highcross Highly Recommended By Occupiers
17 November 2009
Highcross’ latest occupier survey has shown continuing high levels of customer satisfaction, with 93% saying they would recommend Highcross as a landlord.
More than eighty companies responded to the survey, which was sent to all Highcross occupiers across the UK. 80% of respondents said they were satisfied or very satisfied with the service provided by the Highcross team, compared to 79% in last year’s survey.
The top three reasons given by occupiers for taking on their current premises were first, location; second, cost and third, size. Highcross’ director of asset management, Nick Turner, said the survey results indicate the appeal of Highcross’ flexible approach, quality premises and hands-on service to customers:
“We recently launched our service standards, demonstrating our commitment to providing the best possible service to occupiers, and this annual survey is a vital way of ensuring those standards are maintained and, where possible, exceeded.”
Highcross is now introducing a range of service improvements in response to issues highlighted by the survey.
Nick Turner added: “We have been focussing on ways of improving all aspects of our customer service over the past year and it has been good to see this reflected in the responses from our occupiers. The survey highlighted that 81% of our occupiers were either satisfied or very satisfied and we hope to maintain and build on this approval rating over the coming year.”
